Booking Totals or Amount Due Are Not Matching

The booking cost totals and the amount due, are not adding up correctly or do not match the expected billing values.

Recommended Resolution

In most cases, this is caused by the totals not refreshing properly. Follow the steps below to recalculate and apply the correct billing.

For Individual Reservations

1. Open the reservation

2. Edit the room charge (no change is required; simply open and save it)

3. Click Save the room charge

4. Click Save the Complete Reservation

This process refreshes the totals and applies the correct billing values.

For Group Blocks

1. Open the Group

2. Open and save the Master Group refresh totals across all linked reservations

If the Issue Persists

If the totals are still incorrect after following the steps above:

• Collect the reservation or group details

• Share the information with GraceSoft Support for further investigation

• Email: support@gracesoft.com

Important Notes

• Saving the reservation or group forces the system to recalculate charges

• This usually resolves display or calculation mismatches

• permanentSupport may require reservation IDs, group IDs, and screenshots for faster and permenant resolution